Translation

DSA Code of Conduct

The following is the DSA recommended Code of Conduct for all Approved Driving Instructors (ADIs) which all ADIs should adhere to at all times.

Introduction.
A driving instructor who gives lessons in a motor car in return for payment must be on the Register of Approved Driving Instructors (ADIs).

To gain entry to the register prospective instructors need to pass a series of examinations administered by the Driving Standards Agency (DSA).

People training to qualify as ADIs who have part completed the examinations can obtain from the Agency a licence to acquire practical experience that is strictly limited to 6 months, this licence is Pink and shows a Triangle to the front and a photo of the licence holder on the rear, and must be on show in the windscreen of the vehicle that training is been given in, at all times while giving lessons.

When fully qualified and on the register, the licence is green and must also be shown in the windscreen at all times while giving instruction.

If no licence is on show then this person cannot give lessons for cash or other rewards and is not qualified to give lessons, for cash or other rewards.

ADIs are regularly tested by the DSA to check their continued ability to give instruction to an acceptable standard.
DSA and the driving instruction industry place great emphasis on professional standards and business ethics.
The Code of Practice set out in this page has been agreed between the DSA and the main bodies representing ADIs, it is a framework within all instructors should work and operate.

Personal Conduct.
The instructor will at all times behave in a professional manner towards clients.

Clients will be treated with respect and consideration.

The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.

Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.

Business Dealings.
The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lesson, test fees or for any other purpose and will make the details available to the client on request.

The instructor on or before the first lesson should provide clients with a written copy of His/Her terms of business to include:-

Legal identity of the school/instructor with full name, address and telephone number at which the instructor can be contacted.

The price and duration of lessons.

The price and conditions for the use of a driving school car for the practical driving test.

The terms under which cancellations by either party may take place.

Procedure for complaints.

The instructor should check a clients entitlement to drive the vehicle and his/her ability to read a number plate at the statutory distance on the first lesson.

When presenting a client for the practical test the instructor must check to see that the client has all of the required documentation with them to enable them to take the test.

The instructor will give advice when to take the Theory and Practical tests, taking local conditions into account.

The instructor should at all times, and to the best of His/Her ability, endeavour to teach the client the correct driving skills according to DSAs recommended syllabus.

Advertising.
The advertising of driving tuition shall be honest, claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority.

Advertising that refers to clients pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.

Conciliation.
Complaints by clients should be made in the first instance to the driving instructor/driving school or contractor.

Failing agreement or settlement of the dispute, reference may be made to DSAs Registrar of Approved Driving Instructors who will consider the Matter and advise accordingly.

Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI Industry, to consider the matter further or advise that the matter should be referred to the Courts or the Statutory Body to be determined.